If you need help with a theme check out the forum for your theme. First search and see if the issue has already been posted and if someone has already asked the same question, If not post a topic and one of our support members will post a follow up.
Support is provided Monday to Friday between the hours of 7:00 am and 5:00 pm (eastern time) and will be replied to in the order received. From time to time support may be provided on weekends but is not the norm.